Shipping policy

Last updated: 25 October 2026

Where we deliver

We deliver to France, the other countries of the European Union and the other destinations offered at checkout. If your country is not offered at checkout, we cannot deliver to it yet.

Shipping costs

Shipping costs depend on your destination and the shipping method you choose. They are always shown at checkout, before you pay. The total you pay includes all taxes and shipping costs.

Processing and delivery times

Order processing: 1–3 business days after payment is confirmed.
Estimated delivery to France and the EU: 11–17 business days after shipping.
Other destinations: up to 25 business days after shipping.

Our products are shipped directly from our partner warehouses, which is why delivery takes longer than from a local shop. If your order contains several items, they may arrive in separate parcels at no extra cost.

Unless agreed otherwise, we deliver your order within 30 days of the order date. If we cannot, you may give us an additional reasonable deadline and, if we still do not deliver, cancel the order and receive a full refund without delay.

Tracking

You will receive an email with a tracking number as soon as your order ships.

Customs and import taxes

Deliveries within the EU include VAT; you will not pay extra import charges. For deliveries outside the EU, customs duties or import taxes may be charged by the destination country and are payable by the recipient.

Risk and receipt

Risk of loss or damage passes to you when you, or a person you designate, take physical possession of the goods. If your parcel arrives damaged, please email us photos within a few days so we can help quickly.

Lost or late parcels

If your tracking has not been updated for more than 10 business days, or your order has not arrived within the estimated time, contact us at store.original122@gmail.com with your order number. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund you in full.

Wrong address

Please check your delivery address carefully. If you notice a mistake, contact us as soon as possible — we can change the address as long as the order has not shipped.